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Created with Fabric.js 1.4.5 Reduce Errors 2 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 Ireland UK US 3 1 Conclusion Quality of Life Total Rewards CompanyPractices Effective Decision-Making for leaders by Ronan Kennedy "We think, each of us, that we're much more rational than we are. And we think that we make our decisions because we have good reasons to make them. Even when it's the other way around. We believe in the reasons, because we've already made the decision." - Daniel Kahneman Why is this important? IncreaseEffectiveness IncreaseEfficiency Get to the heart of the issue '5 whys' - Sakichi Toyoda ToyotaFounder Problem: Your client is refusing to pay for the leaflets you printed for them.Why? The delivery was late, so the leaflets couldn't be used.Why? The job took longer than we anticipated.Why? We ran out of printer ink.Why? The ink was all used up on a big, last-minute order.Why? We didn't have enough in stock, and we couldn't order it in quickly enough.Counter-measure: We need to find a supplier who can deliver ink at very short notice. Source: Acknowledge sources of uncertainty Complex Information MissingInformation Unreliable Information Ambiguous/Conflicting information Models of Decision-Making Source: 'Sources of Power' Interesting Example Plus Minus Write down the negative points and give them a numerical score Write down the negative points and give them a numerical score Write down the positive points and give them a numerical score
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