Infographic Template Galleries

Created with Fabric.js 1.4.5 Training Plan and Agenda Version 0.1 Addressing 'Confidence/Presentations/Meetings/Customer Contact This session also relaxes and eases delegates into learning by utilising humour from real life examples and an interactive demonstration. We'll look at why we all have varying levels of fear that limit our self confidence and therefore our true performance potential when it comes to delivering presentations, meetings and pitches.- The £10 Confidence TestHopefully, one delegate will happily accept £10 for free... no strings attached?- The Unlimited Confidence of Our ChildhoodTrainer looks at examples of real-life self belief in children and how they mirror internally the positive beliefs of others.-The Self-Limiting Confidence of AdultsUsing an interactive 'Levitation' demonstration, delegates will take a light-hearted look at how we all limit our self belief and potential when we grow up.-What Delegates Will Learn From This Session* Break through the self-imposed barriers that limit success* Learn not to be afraid of failure* Neutralise fear and re-ignite motivation & Confidence uk Copyright Tremendous Training 2014 2015 Proposal For The Provision of Training Welcome 10:00 - 11:20 Know Your Goals Take Huge Actions Analyse Results I'll introduce myself looking at my career ups and downs, highs and lows. I'll also cover the day's objectives. Change Your Plan Delegates will learn skills to react calmly and positively to difficult customers & clients. They will also learn to understanding of the causes of difficult behaviours and effective techniques to diffuse them. We'll look at how to distance ourselves from any personal remarks and respond professionally without entering into arguments.* A solid understanding of what causes customers to be demanding or difficult* The personal skills to stop taking things personally or becoming emotional* Recognition of the best way to manage your responses, engaging the professional brain* Strategies for handling different types of difficult situations* An ability to stand your ground when unable to say yes* Confidence and guidelines for dealing with unacceptable behavior* Building a relationship management strategy with your key stakeholders * A range of different thinking styles to be more persuasive and assertive * Questioning techniques to ensure you achieve the best outcomes Excellence In Customer Contact 16:05 - 17:00Managing Difficult and Demanding Customers/Clients CLOSE
Create Your Free Infographic!