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Created with Fabric.js 1.4.5 SUBJECT MATTER EXPERT The role is based in LondonGrosvernor Place. Travel to Bromley might be required. Roles &Responsibilities Work Location strong communication skills (active listener & good speaking skills)good judgement and decision makingable to think, act & work under pressureproblem solverstrong communication skillsanalytical & detail oriented PROJECTS The SME will: work closely with key stakeholders throughout the organisation, provide expert knowledge for requirements gathering, be the voice of the business in project meetings, liaise closely with other business areas, acquire timely responses from champions, review and rationalise business processes, build some of the workflows out for the various use cases, gain understanding of the B2C processes and then bring that knowledge to Group IT, test workflows and take them back to the business, help define, refine and review user stories, review technical documentation, such as user guides, training manuals, and specifications, provide feedback and input on user documentation, help define, refine and review user stories, add richness to the content by offering first-hand field knowledge (case studies, best practices, tips and/or tricks-of-the-trade) shared with others to improve knowledge exchange and transfer. -TTC Global B2C Best Practices- Manage My Booking- Manage My Documents- Promotions Produced by Patrick Salvi Development TeamBusiness AnalystsBusiness Systems AnalystsProject ManagersCall Centres' ChampionsCall Centres' ManagersB2C Forum Members i. Extensive Call Centre experienceii. Competent in use of Tropicsiii. Understanding of the direct consumer processiv. Understanding of the guest documentation printing processesv. Knowledge of the Tropics policy management (and related promotions and discounts)vi. Experience of Tropics/iTropics booking and change (booking) processesvii. Understanding of the quality control process iaises with The Subject Matter Expert (SME) understands, articulates, and implements best practices related to their area of expertise. The SME will be an active participant of a work-group with the need for specialised knowledge. The SME will actively participate in phases of a project life cycle and provide guidance on how the business operates and describe functional needs of the organisation. Expertise The exact definition of all the tasks will be established with Project Manager(s) and/orSenior Business Engagement Manager on arrival. Skills
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