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Created with Fabric.js 1.4.5 Customer Transport Team - Transport Team uses the shared info and arranges for reverse pickups -> Transport Team uses the shared info and arranges for reverse pick-ups - Carrier receives the reverse pickup data from the Transport Team- Carrier provides reference numbers for each pickup -> Carrier receives the reverse pick-up data from the Transport Team-> Carrier provides reference numbers for each pick-up -> Carrier updates the Transport Team about the status of reverse pick-ups -> Transport Team updates CHC about the reverse pick-ups-> Changes the status as "Done" in the shared doc Transport Team Transport Team Customer CHC Team Carrier - Customer requests for reverse pickup -> Customer requests for reverse pick-up - CHC Team records the request - Changes status to "Pending" in shared doc -> CHC Team records the request -> Changes status to "Pending" in shared doc Carrier - CHC callsup the customers and requests them to keep the items ready to be reverse picked -> CHC calls-up the customers and requests them to keep the items ready to be reverse picked CHC Team - Transport Team informs CHC that reverse pickups have been initiated - Updates the status as "In Progress" -> Transport Team informs CHC that reverse pickups have been initiated -> Updates the status as "In Progress" E - Commerce Reverse Pick-up SOP NOTE:1. When the customer makes a request for reverse pick-up, CHC to enquire if the customer has the return exchange policy doc, if not then mail them a soft copy immediately 2. CHC to request the customer to fill "Invoice Number","Number of Items" in Returns & Exchange policy doc 3. CHC to specify (Invoice No, Name, full address, pincode, contact number, land mark ) when registering a new reverse pick-up 4. Ideally pick-up window will be from 4 pm to 7 pm
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