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Created with Fabric.js 1.4.5 Account Managed General Fault CCMT Gurus BCS Account Manager- email sent to advise case is still under investigation No update available:End User- Email/SMS advising case still under investigationAccount Manager-Email sent to advise case is still under investigation BCS warm transfer to Gurus Fault Investigated IR not raised- updates sent to Account Manager End User to call/email Account Manager - if no exceptional circumstance identified, End User advised to call BCS double click to change this header text! IR raised to CCMT- updates sent to Account Manager Gurus obtain:-Account Manager contact details-Company name-End user preferred contact method Update availableEnd User- Outbound call to advise of latest updateAccount Manager- email sent to advise of latest update AMDOCS cased raised to RANCustomer and Account Manager updated on IR progress Amdocs cased raised to RAN team- Email sent to inform Account Manager that a network fault has been for one of their customers BCSObtain Account Manager contact detailsFault types raised:-No service issues-Calling issues-Data issues-MMS Issues-SMS Issues-Roaming Issues-Non location specific network faults End User to call/email Account ManagerIf no exceptional circumstance identified- End User advised to call BCS Gurus obtain:-Account Manager contact details-Company name-End user preferred contact method Update availableEnd User- Outbound call to advise of latest updateAccount Manager- email sent to advise of latest update
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