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Created with Fabric.js 1.4.5 Needs Assessment Survey Needs Assessment Survey Employee Satisfaction 76% 36.1% Conducting Performance Reviews 76% Time Management 75% Call Center Technology Usage Utilizing the WFM Workstation What training do feel they need? Lowest By Tier Clinical Terminology Verbal Communication Handling Difficult Callers Call Center Dynamics Adherence to Process Reviews Data Entry 69% 16% 69% 69% 71% 66% 71% 69% 63% 23% 23% 21% Time Management Data Entry Handling Difficult Callers Time Management Source: Employee Needs Assessment Survey for Leadership 70% 30% Recently a Needs Assessment Survey was released to Operation's Leadership asking them to assess their personal needs as well as the needs of their teams. The goal of this survey was to capture leadership opinion on training needsto aid in the development of 2015 Employee development Initiatives. The survey was built out on a scored Likert scale. of leaders thought could be improved. Based on lowest self-assessment scores for all Operations Leadership. Referral Specialist Nurse Reviewer Physician Reviewer When asked how Employee Development could impact performance: 20% of leaders thought Commitment to Organizational goals could be improved. Based on the open ended question: "How do you think ED could improve the performance of your team?" Lowest By Tier Referral Specialist Nurse Reviewer Physician Reviewer KPIs Average Speed of Answer 68%Employee Satisfaction 49%Employee Engagement 65%Schedule Adherence 65%Employee Retention 68% Average Speed of Answer 68%Employee Satisfaction 49%Employee Engagement 65%Schedule Adherence 65%Employee Retention 68% Average Speed of Answer 68%Employee Satisfaction 49%Employee Engagement 65%Schedule Adherence 65%Employee Retention 68% Adherence to Process Leaders Competencies
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