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Created with Fabric.js 1.4.5 Topic 3: How users interact with ICT systems When using ICT devices, there needs to be a dialogue betweenthe machine and the human user.Human/computer interfaces provide themeans by which the user can tell the computer what to do and at the same time the computercan interact with the human user giving them a response. The need for effective dialogue between humans and machines Command Driven interfaces Appropriate training Appropriate interface design toprovide effective communication forusers The interface must be designed to enable the user to communicateeffectively with the device and to also enable the device to communicate with the user. The user will have to remember and type in commands to the ICT system to get it to do something. Commands are entered via keyboards or selecting from options. double click to changethis text! Drag a cornerto scale proportionally. Natural language interfaces The method of communicating between people but with interfaces instead. Provision of appropriate help and support for the users of ICT systems Online help Online help for novice users The software should recognise and anticipate the users' goals and offerassistance to make the task easier. All software packages should have online help facilities where users can get help supplied by the package. It is much more productive for the user to have training. This can be done by: - Online tutorials which guide them through the essential features of the system- Interactive multimedia training resources provided on CD-ROM or DVD.- Classroom face-to-face teaching/training- Paper-based instructional guides- Individual tuition on a one-to-one basis. Help Desk Help desks are usually manned by someone from the IT department however the help-desk can be outside the organisation. Their purpose is to give expert advice to users regarding any software and hardware problems they might have.
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