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Created with Fabric.js 1.4.5 Responsible for all back of house internet operations: phone connections, Mgr internet connections, etc.ALL communications must go through GM. 541.953.3056 c 541.935.5351 o 541.935.5111 fHelps to maintain our telephone lines and internet equipment. Consultant on all Tech Upgrades and System Upgrades Dont Forget Service Recovery Internet Vender Support Structure Guest-Related Challenges: Try to help them get connected Refer them to the eHost at 1-800-351-9172 Call Sonifi on their behalf Sonifi/lodgenet Report Problem to Vender 1 2 3 4 5 7 6 Document Follow-up Document Seek Help 1 2 3 4 5 7 6 Which of the 4 is not working?Determine Our Guest Internet Connection Internet - Charter/Spectrum Provider Account NO. 8751220020429468 Provides our internet stream Jeremy Stroh is our CB Tech. Support Number: 1-800-314-7195 Good to contact if all internet to the building is down Internet Enters the Building Internet Trouble Shooting FastConnect Steps to resolving internet issues Functions: Responsible for all PMS internet functions Monitors our PMS for security threats Connects with HolidexSupport: 1-800-326-9929 Works with IHG and will want InnCode: MFRCP Get a timeline for fixing it Cadence Communications Inc Internet for OPERA & Server Functions: Responsible for all guest internet functions Monitors our guest usage levels & access pointsSupport: Front Desk Support: 1-877-305-2894 Cite Code: 61414 Guest Support: 1-800-351-9172 UniGuest Functions: Responsible for guest computer Monitors our Business Center Guest Internet Support 1-866-398-8729 1-800-467-1218 ext 2
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