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Created with Fabric.js 1.4.5 Deployment Deployment Telecom Telecom System Engineering System Engineering CRM&QA CRM&QA Organizer CIOIS Organizer CIO/IS Joint Functional Support Joint Functional Support Agency AMS Operations FSD Datacom Voice Windows &Messaging Airport & Industrial Mobility Contract &License Mngt Distributed services Distributed services Customer Relation Mgt/ Quality Assurance Delivery Support Distributed Services deliveres all "daily" IT products and services to all AFKL Employees, worldwide.DS improves and develops continuous those products and services, striving towards the highest customer satisfaction CRM&QA is the Group organizationin charge of AFKL IT continuity including Quality of Services and Costs. Process Engineering AFKL ICT Service Desk020(64)91324 AF/KL ICT Service Desk020-(64)91324 Agency AMS Technical & Logistics To create business value by efficiently delivering reliable ICT services within agreed time, agreed budget and agreed qualityto the AFkl business processes AIM develops, maintains and exploits de-central end-user solutions aimed at connection to central infrastructure and realizes a competitive price preformance ratio, based on Service Agreements Single Point of Contact for all functionalincidents of the applications in scope. Supported concern Amadeus Suite(Departure Control, Reservations and Inventory) - 2nd and 3rd line support on e.g. workstations - Technical User administration- Asset planning & Control Install Maintenance Acquire Change& Maintenance activities on e.g. workstations withinthe Netherlands. Provide infrastructure, stability is the keyEnd user products is best service for the best price Business Delivery Management Quality Assurance of Services Delivery Support
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