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Created with Fabric.js 1.4.5 CHARLENE L. SANDERS Amet 2000 -2007 Commercial Lines Manager/Sales Producer (Nationwide Insurance) Graduated from the University of Kentuckyw/B.S. degree and minor in Business 2005 - 2011 Entrepreneur/Consulta nt-Business Development,Strategic Planning and Business Plan Writer Small Business OwnerInsurance Brokerage FirmOwner/Operator AP Specialist Manheim Inc. - FSSC 15+ Years of Listening to the Voice of the Customer Assistant Manager(Womens Retail)Casual Corner 1996 - 1997Marketing Manager(Client Product Promotions)Advance Promotional Concepts 1997 - 1998 1996 2007 - 2010 Strategic planner, business writer and/or program developer for five (5) start-ups: 3 non-profits and 2 for profit organizations. Developed and managed the Family Development & Education Collaborative of community partners for TBSP behavioral health org. Wrote and developed the Lakewood Heights Beautification Campaign to clean-up, restore and to encourage pride in ownership of the LakewoodHeights community. Established and built strong relationships with key stakeholders, strategic partners and vendors. Perform client interview and needs assessment for the purpose of creating acomprehensive working business and strategic plan. Conduct extensive research and analysis on the clients industry, competition, trends, and forecasts to align the clients vision with the market. Client planning meetings held regularly to provide opinions, written reports, status updates and project timelines. Using well developed people skills, I performed customer needs assessments to develop customized insurance Created programs, MOU's and evaluated assessments of services rendered by partnering agencies. Specialized in providing property and casualty insurance protection for businesses. I oversaw all facets of the firms operations including but not limited to sales, hiring, customer service, marketing, business development, strategic planning, development of agency goals and training. Spearheaded the development of the commercial lines division. Developed bestpractices, business development, managing and serving the commercial line book of business along with conceptualizing and implementing the agencymarketing strategy. Developed commercial lines department customer service best practices and retention strategies. As a producer, I increased agency revenue by 258%. Served as the agency representative at several industryfunctions, networking events and training workshops. protection per client based on understanding the 2012 -Present policyholders short and long term needs. Served as the customer care liaison for auction personnel/suppliers and the Shared Service Center regarding AP concerns. Addressed all AP related customer inquiries and questions with the RIGHT NOW initiativein mind. Direct AP specialist for 9 Manheim auction locations assisting with invoice processing,verification and payments.
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