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Created with Fabric.js 1.4.5 Signed off communication must be presented in CAB and DL must be included.BP/BPO is accountable for this. BP will use technical documentation in orderto write the communication. Once complete, forward to BPO who can review. 20132012201120102009200820072006 email communication sent to business Increase in awareness of the causes of malaria email is the quickest way to communicate to a large audience spread all over the country. The medium traditionally used is IS Communications mailbox. 1 2 3 Operational communication communicate software releases, enhancements and go-live deployments as requested by business owners once approved by CAB communicate existing system solutions as requested by business owners and relevant stakeholders Business-as-Usual communication(includes Release Notes) Project communication communicate Scheduled Downtime, Uptime and System Changes communicate new system solutions as requested by business owners and relevant stakeholders Business-as-Usual communication can follow either of the 2 processess: DIFFERENT TYPES OF COMMUNICATION: Sending system communication (postman) Communication Specialist (part of CM) STEP 2 STEP 3 SDM to co-ordinate and submit to IS Commsbased on whether change is in PRD.IS Comms team will spell checkand email. STEP 1 STEP 1 STEP 2 STEP 3 STEP 4 Comms specialist will co-ordinate. and put together a communication planand strategy alongwith the SDM. FA/BA writes technical document.BP/BPO uses technical document towrite business communication and can work with CS to draft and finalise. BP/BPO presents final communication in CAB SDM will co-ordinate as part of deliverables.FA or BA writes technical detail on Release Note STEP 4 BPO can send comms via own email account.If IS Comms must email it, then BPOmust complete DL and present in step 3IS Comms team member will spell checkand email.
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